Customer Support Specialist - Onsite (Cagayan de Oro)

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a dedicated customer service professional to handle inbound and outbound calls, respond to inquiries, and resolve concerns with accuracy and courtesy. The role emphasizes clear communication, attention to detail, and a customer-first mindset in a fast-paced environment.

The successful candidate will be onsite in Cagayan de Oro, open to shifting schedules including weekends and holidays, and may or may not have prior BPO experience

Qualifications

• High school or college undergraduate with willingness to learn.
• Excellent verbal and written communication skills.
• Customer-focused with strong problem-solving abilities.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries and resolve concerns in a timely manner.
• Process customer requests and provide accurate account information.
• Document customer interactions and maintain accurate records.
• Escalate complex concerns to the appropriate team when necessary.
• Maintain high-quality customer service and meet performance standards.

Skills

Verbal communication

Written communication

Problem solving

Education

High school / senior high school / college undergraduate

Job description

Work Avenue and Business Solutions Incorporated is seeking a dedicated customer service professional to handle inbound and outbound calls, respond to inquiries, and resolve concerns with accuracy and courtesy. The role emphasizes clear communication, attention to detail, and a customer-first mindset in a fast-paced environment.

The successful candidate will be onsite in Cagayan de Oro, open to shifting schedules including weekends and holidays, and may or may not have prior BPO experience