Onsite Chat Tech Support Specialist (Email & Webmail)

TTEC; Murcia; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC in Bacolod, Philippines is seeking a Chat Technical Support Representative to provide first-level technical support for email hosting and messaging platforms. You will troubleshoot issues, guide customers through solutions, and ensure a high-quality chat/email experience.

The role emphasizes clear communication, problem solving, and accurate documentation, with opportunities for growth in a supportive, people-centric environment.

Qualifications

• Completed at least Senior High School with background in IT-related courses.
• Background in technical support or troubleshooting experience but not required, BPO experience is an advantage
• Basic knowledge of email systems, internet troubleshooting, and computer navigation
• Strong communication, customer service, and problem-solving skills

Responsibilities

• Provide first-level technical support for email hosting and messaging platforms.
• Troubleshoot technical concerns and guide customers through solutions.
• Assist customers with login issues, password resets, account setup, and troubleshooting
• Document customer interactions and resolutions accurately in the system
• Escalate unresolved or complex technical concerns to the appropriate support teams

Skills

Technical support

Customer service

Communication skills

Education

Senior High School

Tools

Email clients

CRM software

Job description

TTEC in Bacolod, Philippines is seeking a Chat Technical Support Representative to provide first-level technical support for email hosting and messaging platforms. You will troubleshoot issues, guide customers through solutions, and ensure a high-quality chat/email experience.

The role emphasizes clear communication, problem solving, and accurate documentation, with opportunities for growth in a supportive, people-centric environment.