Onsite Chat Tech Support: Email & Webmail (Bacolod)

TTEC; Murcia; On-site; PHP 179,000 - 246,000; Full time

Benefits offered by this job

Health benefits

PTO

Tuition reimbursement

Wellness incentives

Job summary

TTEC in Bacolod, Philippines is seeking a Chat Technical Support Representative to handle first-level support for email hosting and messaging. This onsite role combines technical troubleshooting with customer care, using chat, email, or other digital channels to resolve issues and ensure a smooth user experience.

You will diagnose login problems, configure accounts, and guide customers through step-by-step solutions while documenting interactions.

Qualifications

• Must have completed at least Senior High School with IT-related coursework.
• Experience in technical support or troubleshooting is preferred but not required.
• Basic knowledge of email systems, internet troubleshooting and computer navigation.
• Strong communication and customer service skills.

Responsibilities

• Provide first-level technical support for email hosting and messaging.
• Troubleshoot technical concerns and guide customers through solutions.
• Deliver an exceptional customer experience via chat, email, or other channels.
• Document customer interactions and resolutions in the system.
• Escalate unresolved issues to appropriate support teams.

Skills

Communication skills

Customer service

Problem solving

Education

Senior High School with IT background

Job description

TTEC in Bacolod, Philippines is seeking a Chat Technical Support Representative to handle first-level support for email hosting and messaging. This onsite role combines technical troubleshooting with customer care, using chat, email, or other digital channels to resolve issues and ensure a smooth user experience.

You will diagnose login problems, configure accounts, and guide customers through step-by-step solutions while documenting interactions.