Onsite Chat Tech Support Pro - Bacolod, Growth & Benefits

TTEC; Murcia; On-site; PHP 180,000 - 240,000; Full time

Job summary

TTEC in Bacolod is seeking a Chat Technical Support Representative to deliver first-level technical support for email hosting and messaging platforms, helping customers via chat, email, or other digital channels.

The role emphasizes clear communication, problem-solving, and professional guidance, with an onsite work arrangement at Robinsons Cybergate Center.

If you enjoy solving technical problems and helping customers, join our inclusive, growth-oriented team at TTEC.

Qualifications

• Must have completed Senior High School with IT background.
• Experience in technical support or troubleshooting is an advantage.
• Basic knowledge of email systems and internet basics.
• Excellent communication and customer-service skills.

Responsibilities

• Provide first-level technical support for email hosting and messaging platforms.
• Troubleshoot issues and guide customers through solutions via chat, email, or other channels.
• Document interactions and resolutions in the system.
• Escalate complex issues to appropriate teams.
• Assist customers with login, password resets, and account setup.

Skills

Strong communication skills

Troubleshooting

Problem-solving

Customer service

Education

Senior High School with IT background

Job description

TTEC in Bacolod is seeking a Chat Technical Support Representative to deliver first-level technical support for email hosting and messaging platforms, helping customers via chat, email, or other digital channels.

The role emphasizes clear communication, problem-solving, and professional guidance, with an onsite work arrangement at Robinsons Cybergate Center.

If you enjoy solving technical problems and helping customers, join our inclusive, growth-oriented team at TTEC.