Chat Tech Support Pro - Email & Webmail (Onsite Bacolod)

TTEC; Murcia; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is seeking a Chat Technical Support Representative to join our onsite team in Bacolod. You will handle first-level technical support for email hosting and messaging platforms, assisting customers via chat, email, or other digital channels.

This role focuses on resolving login issues, troubleshooting, and guiding customers with clear communication. Ideal candidates have basic IT knowledge, strong communication, and problem-solving skills.

Qualifications

• Completed at least Senior High School with IT-related coursework.
• Basic knowledge of email systems and internet troubleshooting.
• Strong communication and problem-solving skills; customer service oriented.

Responsibilities

• Provide first-level technical support for email hosting and messaging platforms.
• Troubleshoot technical concerns and guide customers through solutions.
• Deliver exceptional customer experience via chat, email, or other channels.
• Document interactions and resolutions in the system.
• Escalate complex issues to the appropriate support teams.

Skills

Strong communication

Customer service

Problem-solving

Education

Senior High School with IT-related courses

Tools

Email clients

Job description

TTEC is seeking a Chat Technical Support Representative to join our onsite team in Bacolod. You will handle first-level technical support for email hosting and messaging platforms, assisting customers via chat, email, or other digital channels.

This role focuses on resolving login issues, troubleshooting, and guiding customers with clear communication. Ideal candidates have basic IT knowledge, strong communication, and problem-solving skills.