Onsite Chat Tech Support – Email & Webmail Expert (Bacolod)

TTEC; Murcia; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is hiring a Chat Technical Support Representative to join our onsite team in Bacolod. You’ll provide first-level technical support for email hosting and messaging platforms, troubleshoot issues, and guide customers through effective solutions via chat, email, or other digital channels.

Join a global, learning-focused team with opportunities for career growth, an inclusive culture, and a benefits package that may include PTO and wellness incentives based on position.

Qualifications

• Senior High School with IT-related coursework or background.
• Experience in tech support or troubleshooting is an advantage (BPO a plus).
• Basic knowledge of email systems, internet troubleshooting and computer navigation.
• Strong communication, customer service and problem-solving skills.

Responsibilities

• Assist customers with email-related concerns such as login issues, password resets, account setup, and troubleshooting.
• Diagnose and resolve basic to moderately complex technical issues involving webmail, email clients, and account configurations.
• Guide customers through step-by-step solutions with clear and professional communication.
• Document customer interactions and resolutions accurately in the system.
• Escalate unresolved or complex technical concerns to the appropriate support teams.

Skills

Email systems

Internet troubleshooting

Computer navigation

Communication

Customer service

Problem-solving

Education

Senior High School with IT-related courses

Tools

Email clients

Job description

TTEC is hiring a Chat Technical Support Representative to join our onsite team in Bacolod. You’ll provide first-level technical support for email hosting and messaging platforms, troubleshoot issues, and guide customers through effective solutions via chat, email, or other digital channels.

Join a global, learning-focused team with opportunities for career growth, an inclusive culture, and a benefits package that may include PTO and wellness incentives based on position.