Onsite Chat Tech Support Specialist — Email & Messaging

TTEC; Murcia; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Career development

Inclusive culture

Benefits package including PTO

Job summary

TTEC in Bacolod is hiring a Chat Technical Support Representative to provide first-level technical assistance for email hosting and messaging platforms. You will troubleshoot issues and guide customers through solutions, delivering excellent service via chat, email, or other digital channels.

Join a supportive team with opportunities for professional growth, an inclusive culture, and benefits such as PTO and wellness incentives. This onsite role is based at Robinsons Cybergate Center, Singcang.

Qualifications

• Completed at least Senior High School with background in IT-related courses.
• Background in technical support or troubleshooting experience is a plus but not required.
• Basic knowledge of email systems, internet troubleshooting, and computer navigation.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Provide first-level technical support for email hosting and messaging platforms.
• Troubleshoot basic to moderately complex technical issues and guide customers through solutions.
• Document customer interactions and resolutions in the system; escalate when needed.
• Assist customers with login issues, password resets, account setup, and related concerns.

Skills

Strong communication

Customer service

Problem-solving

Troubleshooting

Education

Senior High School with IT-related courses

Job description

TTEC in Bacolod is hiring a Chat Technical Support Representative to provide first-level technical assistance for email hosting and messaging platforms. You will troubleshoot issues and guide customers through solutions, delivering excellent service via chat, email, or other digital channels.

Join a supportive team with opportunities for professional growth, an inclusive culture, and benefits such as PTO and wellness incentives. This onsite role is based at Robinsons Cybergate Center, Singcang.