Chat Tech Support Pro — Onsite Bacolod, Grow IT Career

TTEC

Murcia

On-site

PHP 279,000 - 391,000

Full time

7 days ago

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Benefits offered by this job

Healthy benefits package

PTO (Paid Time Off)

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC in Bacolod is seeking a Chat Technical Support Representative to work onsite and assist customers with email hosting and messaging platforms. You will troubleshoot issues, provide first-level support, and communicate clearly across chat and email channels.

The role emphasizes problem solving, basic IT knowledge, and documenting interactions in the system, with growth opportunities in a supportive team at a company with Great Place to Work certification in the Philippines.

Qualifications

Completed at least Senior High School with background in IT-related courses.
Background in technical support or troubleshooting experience but not required; BPO experience is an advantage.
Basic knowledge of email systems, internet troubleshooting, and computer navigation.
Strong communication, customer service, and problem-solving skills.

Responsibilities

Provide first-level technical support for email hosting and messaging platforms.
Troubleshoot technical concerns and guide customers through solutions.
Document customer interactions and resolutions in the system.
Escalate unresolved or complex technical concerns to the appropriate support teams.