Onsite Chat & Email Support Specialist (No BPO Experience)

Caldwell Communications; Malabon; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Salary up to ₱26,000

Incentives

Paid training

Career growth

Job summary

Caldwell Communications in Quezon City is hiring Customer Service Representatives for multiple accounts. You will assist customers via phone, chat, or email with accurate information and solutions, ensuring satisfaction and proper documentation. The position is onsite and involves shifting schedules, including weekends, with paid training.

Fresh graduates and those without BPO experience are welcome. A strong command of English and basic computer skills are essential to perform effectively in

Qualifications

• High school graduate or college level welcomed for CSR roles.
• Strong English communication and basic computer skills required.
• Onsite work with shifting schedules; no prior BPO experience needed.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Provide accurate information and appropriate solutions.
• Resolve concerns professionally and document interactions.
• Escalate complex issues when necessary and meet quality targets.

Skills

Good English communication

Basic computer skills

Willing to work onsite

Education

High School or Senior High School graduate

College level or graduates welcome

Job description

Caldwell Communications in Quezon City is hiring Customer Service Representatives for multiple accounts. You will assist customers via phone, chat, or email with accurate information and solutions, ensuring satisfaction and proper documentation. The position is onsite and involves shifting schedules, including weekends, with paid training.

Fresh graduates and those without BPO experience are welcome. A strong command of English and basic computer skills are essential to perform effectively in