Healthcare Chat & Email Support Specialist (Onsite)

Caldwell Communications; Valenzuela; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance incentives

Bonuses

Paid training

Career growth opportunities

Job summary

Caldwell Communications is hiring a Customer Service Representative for Healthcare Accounts in Quezon City. The role handles inquiries related to benefits, claims, eligibility, and provider information while delivering professional support.

The position is onsite with shifting schedules, offering paid training and opportunities for career growth. Fresh graduates and those without BPO experience are welcome to apply.

Qualifications

• High School or Senior High School graduate.
• College level or graduates welcome.
• No BPO experience required.
• Fresh graduates welcome.
• Good English communication skills.
• Basic computer skills.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Assist with healthcare benefits, insurance, claims, and coverage.
• Provide support with eligibility and provider information.
• Resolve customer concerns professionally.
• Document customer interactions.
• Meet quality and customer satisfaction targets.

Skills

Good English communication skills

Basic computer skills

Willing to work onsite and shifting

Education

High School or Senior High School graduate

College level or graduates welcome

Job description

Caldwell Communications is hiring a Customer Service Representative for Healthcare Accounts in Quezon City. The role handles inquiries related to benefits, claims, eligibility, and provider information while delivering professional support.

The position is onsite with shifting schedules, offering paid training and opportunities for career growth. Fresh graduates and those without BPO experience are welcome to apply.