Onsite Retail Support Pro — No BPO Experience Required

Caldwell Communications; Marikina; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance incentives and bonuses

Paid training

Career growth opportunities

Job summary

Caldwell Communications is hiring a Customer Service Representative for Retail accounts, onsite in Quezon City. You will handle product inquiries, orders, deliveries, returns, refunds, and exchanges, delivering professional support to shoppers.

No prior BPO experience is required; fresh graduates are welcome and will receive paid training and opportunities for growth within the company.

Qualifications

• No BPO or call center experience required.
• Fresh graduates welcome.
• Good English communication skills.
• Basic computer skills.

Responsibilities

• Assist customers with product inquiries, orders, deliveries, returns, refunds, exchanges and other shopping-related concerns with accurate and professional support.
• Handle customer inquiries via phone, chat or email.
• Resolve customer concerns professionally and document interactions.
• Meet quality and customer satisfaction targets.

Skills

Good English communication

Basic computer skills

Education

High School or Senior High School graduate

College level or graduates welcome

Job description

Caldwell Communications is hiring a Customer Service Representative for Retail accounts, onsite in Quezon City. You will handle product inquiries, orders, deliveries, returns, refunds, and exchanges, delivering professional support to shoppers.

No prior BPO experience is required; fresh graduates are welcome and will receive paid training and opportunities for growth within the company.