Chat & Email CSR — Paid Training & Growth, Onsite

Caldwell Communications; Marikina; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training from Day 1

Performance incentives and bonuses

Career growth opportunities

Continuous learning and upskilling

Full-time onsite employment

Job summary

Caldwell Communications is hiring a Customer Service Representative in Quezon City for full-time onsite work. You will assist customers via phone and chat, answer questions, and resolve concerns while building communication and problem-solving skills. Paid training starts Day 1, with potential for growth in a supportive environment.

The role welcomes fresh graduates and career shifters, emphasizing willingness to learn and provide excellent service. Schedule includes shifting hours and nights.

Qualifications

• High School or Senior High School diploma is required.
• Strong English communication skills are essential.
• Experience in customer service and problem solving is a plus.

Responsibilities

• Assist customers via phone, chat, and other channels.
• Provide accurate information and resolve questions.
• Handle account, product, or service concerns.
• Process customer requests and updates.
• Provide suitable solutions and document interactions accurately.
• Escalate complex issues when needed.
• Follow company procedures and service standards.
• Meet quality, productivity, and customer satisfaction goals.

Skills

English communication

Customer service

Problem solving

Typing

Computer basics

Education

High School or Senior High School graduate

Job description

Caldwell Communications is hiring a Customer Service Representative in Quezon City for full-time onsite work. You will assist customers via phone and chat, answer questions, and resolve concerns while building communication and problem-solving skills. Paid training starts Day 1, with potential for growth in a supportive environment.

The role welcomes fresh graduates and career shifters, emphasizing willingness to learn and provide excellent service. Schedule includes shifting hours and nights.