Onsite Chat CSR: Help Customers with Care

TTEC; Tangob; On-site; PHP 201,000 - 279,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC in Lipa, Philippines is seeking a Chat Customer Service Representative to handle chat-based inquiries on-site. You’ll resolve customer issues via chat, text, email, and social channels, delivering compassionate, accurate guidance to ensure a positive experience.

Ideal candidates have completed at least two years of college and 6+ months of customer service experience, with strong written communication and basic computer skills. A supportive culture and employee benefits are highlighted.

Qualifications

• Completed 2 years in college or equivalent.
• At least 6 months customer service experience or with background in lending and financial services.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Connect and resolve issues with customers using written communication only.

Skills

Customer service

Written communication

Product knowledge

Computer literacy

Education

Two years college

Job description

TTEC in Lipa, Philippines is seeking a Chat Customer Service Representative to handle chat-based inquiries on-site. You’ll resolve customer issues via chat, text, email, and social channels, delivering compassionate, accurate guidance to ensure a positive experience.

Ideal candidates have completed at least two years of college and 6+ months of customer service experience, with strong written communication and basic computer skills. A supportive culture and employee benefits are highlighted.