Onsite Cebu Customer Service Specialist — Training & Growth

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 284,356 - 340,603; Full time

Benefits offered by this job

Paid training

Upskilling opportunities

Clear career growth paths

Job summary

A BPO company in Cebu City is seeking Customer Service Representatives who will be the first point of contact for customers. The role involves assisting with inquiries and providing solutions while maintaining high customer service standards. Candidates must be High School Graduates with strong customer service and problem-solving skills. Work is onsite and includes a supportive workplace culture, paid training, and opportunities for career growth. Monthly compensation can reach up to ₱28K plus incentives.

Qualifications

• Must be willing to work onsite in Cebu City.
• Strong customer service and problem-solving skills required.
• Basic computer skills and ability to multitask are necessary.

Responsibilities

• Handle inbound customer inquiries via phone, chat, or email.
• Provide accurate information about products and services.
• Resolve customer concerns efficiently and professionally.
• Document customer interactions and resolutions accurately.
• Meet quality, customer satisfaction, and productivity metrics.

Skills

Customer service skills

Problem-solving skills

Basic computer skills

Multitasking ability

Education

High School / Senior High School Graduate

Job description

A BPO company in Cebu City is seeking Customer Service Representatives who will be the first point of contact for customers. The role involves assisting with inquiries and providing solutions while maintaining high customer service standards. Candidates must be High School Graduates with strong customer service and problem-solving skills. Work is onsite and includes a supportive workplace culture, paid training, and opportunities for career growth. Monthly compensation can reach up to ₱28K plus incentives.