Onsite Cebu Call Center Agent - Growth & Up to 28K

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 312,480; Full time

Benefits offered by this job

Competitive salary up to 28K monthly

Paid training

Upskilling opportunities

Clear career growth

Supportive and collaborative team environment

Job summary

A BPO Company in Cebu City is hiring Customer Service Representatives / Call Center Agents. The role involves assisting customers with inquiries and ensuring excellent service. Candidates should be High School graduates with strong customer service skills. The company offers a competitive salary of up to 28K monthly, full paid training, and opportunities for professional growth in a supportive work environment.

Qualifications

• Must be a High School or Senior High School Graduate.
• Strong customer service and problem-solving skills are required.
• Must possess basic computer skills and ability to multitask.
• Willing to work onsite in Cebu City.
• Amenable to shifting schedules.

Responsibilities

• Handle inbound customer inquiries via phone, chat, or email.
• Provide accurate information about products and services.
• Resolve customer concerns efficiently and professionally.
• Document customer interactions and resolutions accurately.
• Escalate complex issues to supervisors when necessary.
• Meet quality, customer satisfaction, and productivity metrics.

Skills

Strong customer service skills

Problem-solving skills

Basic computer skills

Ability to multitask

Education

High School or Senior High School Graduate

Job description

A BPO Company in Cebu City is hiring Customer Service Representatives / Call Center Agents. The role involves assisting customers with inquiries and ensuring excellent service. Candidates should be High School graduates with strong customer service skills. The company offers a competitive salary of up to 28K monthly, full paid training, and opportunities for professional growth in a supportive work environment.