Onsite Cebu Call Center Agent — Customer Service Pro

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 284,356 - 340,603; Full time

Benefits offered by this job

Up to 28K monthly salary plus incentives

Paid training and upskilling opportunities

Clear career growth and promotion paths

Job summary

A BPO service provider is looking for Customer Service Representatives / Call Center Agents in Cebu City. This full-time role involves handling customer inquiries and providing solutions across various channels. Candidates should have strong customer service skills and be willing to work onsite. The position offers a starting salary of up to 28K PHP monthly, along with incentives, paid training, and opportunities for career growth within a supportive work environment.

Qualifications

• Must have strong customer service and problem-solving skills.
• Should be open to working onsite in Cebu City.
• Must be amenable to shifting schedules.

Responsibilities

• Handle inbound customer inquiries via phone, chat, or email.
• Provide accurate information about products, services, or processes.
• Resolve customer concerns efficiently and professionally.
• Document customer interactions and resolutions accurately.
• Meet quality, customer satisfaction, and productivity metrics.

Skills

Customer service skills

Problem-solving skills

Basic computer skills

Ability to multitask

Education

High School or Senior High School Graduate

College level or graduate

Job description

A BPO service provider is looking for Customer Service Representatives / Call Center Agents in Cebu City. This full-time role involves handling customer inquiries and providing solutions across various channels. Candidates should have strong customer service skills and be willing to work onsite. The position offers a starting salary of up to 28K PHP monthly, along with incentives, paid training, and opportunities for career growth within a supportive work environment.