Onsite Cebu Call Center Agent - Growth & Up to 28K

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 312,480; Full time

Benefits offered by this job

Competitive salary up to 28K monthly

Paid training and upskilling opportunities

Clear career growth and promotion paths

Job summary

A leading BPO company in Cebu City is seeking Customer Service Representatives to assist customers with inquiries and provide solutions. The ideal candidates should be High School graduates with strong customer service skills, multitasking ability, and be willing to work onsite. This role offers a competitive salary of up to 28K monthly plus incentives, along with paid training and clear career growth opportunities in a supportive work environment.

Qualifications

• High School or Senior High School Graduate (College level or graduate is a plus).
• Strong customer service and problem-solving skills.
• Basic computer skills and ability to multitask.
• Willing to work onsite in Cebu City.

Responsibilities

• Handle inbound customer inquiries via phone, chat, or email.
• Provide accurate information about products, services, or processes.
• Resolve customer concerns efficiently and professionally.
• Document customer interactions and resolutions accurately.
• Escalate complex issues to supervisors when necessary.
• Meet quality, customer satisfaction, and productivity metrics.

Skills

Customer service skills

Problem-solving skills

Basic computer skills

Multitasking ability

Education

High School or Senior High School Graduate

Job description

A leading BPO company in Cebu City is seeking Customer Service Representatives to assist customers with inquiries and provide solutions. The ideal candidates should be High School graduates with strong customer service skills, multitasking ability, and be willing to work onsite. This role offers a competitive salary of up to 28K monthly plus incentives, along with paid training and clear career growth opportunities in a supportive work environment.