Onsite Call Center Trainer — Build Skills & Coaching

J-K Network Services; Pampanga; On-site; PHP 355,446 - 425,754; Full time

Benefits offered by this job

Government mandated benefits

13th Month Pay

HMO

Vacation Leave Credits

Sick Leave Credits

Job summary

J-K Network Services is seeking a Call Center Trainer to join their team in Clark Pampanga. The role involves developing and conducting training sessions for new and experienced employees, creating educational materials, and implementing training procedures in a dynamic call center environment. Candidates should have at least 2-3 years of training experience, preferably in the BPO industry, and must be amenable to work onsite with a flexible schedule. The position offers a competitive salary of Php35,000 and various benefits including 13th Month Pay and HMO.

Qualifications

• At least 2-3 years of work experience as a Trainer.
• Experience working in a BPO industry.
• Amenable to work onsite and on flexible schedule in Pampanga.

Responsibilities

• Developing call centers' education materials including digital presentations.
• Preparing procedures and policies regarding sales techniques.
• Scheduling and conducting training sessions for new employees.
• Training experienced employees on updated call center procedures.
• Liaising with team leaders to conduct on-the-job coaching.

Skills

Experience in Collections

Training skills

BPO industry experience

Flexibility in schedule

Job description

J-K Network Services is seeking a Call Center Trainer to join their team in Clark Pampanga. The role involves developing and conducting training sessions for new and experienced employees, creating educational materials, and implementing training procedures in a dynamic call center environment. Candidates should have at least 2-3 years of training experience, preferably in the BPO industry, and must be amenable to work onsite with a flexible schedule. The position offers a competitive salary of Php35,000 and various benefits including 13th Month Pay and HMO.