Associate Trainer (Clark Pampanga) | Onsite

TASQ Staffing Solutions; Angeles; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Quarterly performance bonus

Career development opportunities

Work-life balance

HMO and Life Insurance for employee and dependents

Job summary

A leading staffing solutions provider in Pampanga is seeking an experienced BPO Trainer to enhance the performance of their team. The ideal candidate should have over 4 years of BPO experience, including 2 years in training. Responsibilities include conducting training needs analysis, developing course content, and delivering effective training sessions. Excellent communication skills are essential for this role. The position offers opportunities for career development and includes benefits like a quarterly performance bonus and HMO for employees.

Qualifications

• Minimum of 4 years total BPO work experience.
• At least 2 years of experience as a trainer in BPO/shared services.
• Preferably with background or knowledge in Tech Support.

Responsibilities

• Extend follow-up support on the floor to improve performance.
• Demonstrates understanding of course design methodologies.
• Maintains appropriate methodology in content development.
• Possesses effective delivery/training techniques.
• Identify training needs accurately.

Skills

Training experience in effective communication

Basic working knowledge of word, excel, and PPT

Excellent oral and written communication skills

Analytical ability to examine data from multiple sources

Profile screening for training experience

Education

Graduate of any 4-year course

Job description

Work Setup:

Onsite (Clark Pampanga)

Shift:

Shifting Schedules

Responsibilities:

• Training Needs Analysis: Ability to extend follow-up support on the floor to sustain learning and improve performance.
• Curriculum and Course Design: Demonstrates end to end understanding of course design methodologies.
• Content Development: Demonstrates end to end understanding of content development and maintains appropriate methodology.
• Course Delivery: Possesses effective delivery/training techniques and methods.
• Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.

Required Skills

• CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture.
• Technology Functional Knowledge: Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively.
• High Impact Communication: Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example.
• Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions /alternatives, keeping in mind the various stakeholders.
• Profile Screening Criteria /Checks: Screening according to skills defined above - At least 3 years of training experience in soft skills and customer service.

Requirements

• Graduate of any 4-year course.
• At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.
• Preferably with background or knowledge in Tech Support.
• Excellent oral and written communication.

Benefits

• Quarterly performance bonus.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.