Call Center Service Desk Trainer - Clark, Pampanga

TASQ Staffing Solutions; Philippines; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

TASQ Staffing Solutions is seeking an Account/Process Trainer for Service Desk Financial in Clark, Pampanga. This onsite role requires coordinating curricula, delivering sessions, and leading cross-functional teams to raise performance and service quality.

Ideal candidates have 4+ years in BPO with 2+ years as a trainer, strong communication, and willingness to work in shifting Clark schedules. Bachelor's degree in any field is required.

Qualifications

• Bachelor's degree in any field.
• Minimum of 4 years of total BPO experience, with at least 2 years as a trainer within BPO or shared services.
• Background or knowledge in Tech Support or Service Desk roles.
• Excellent verbal and written communication skills.
• Willing to work in shifting schedules in Clark.

Responsibilities

• Identify training requirements and tailor curricula.
• Provide follow-up support on the floor to reinforce learning and improve performance.
• Design and deliver training curricula and courses.
• Develop content and apply appropriate development methodologies.
• Deliver training sessions using effective techniques.
• Understand research principles with guidance.
• Collaborate with various functions and stakeholders.
• Lead cross-cultural teams and manage conflicts.
• Handle administrative tasks: attendance, evaluations, feedback, utilization reports, scheduling.

Skills

Training delivery

Communication

People management

Planning & coordination

Education

Bachelor's degree

Job description

Job Openings Call Center Service Desk Trainer - Clark, Pampanga

About the job Call Center Service Desk Trainer - Clark, Pampanga

Position: Account/Process Trainer - Service Desk Financial (Clark) | Onsite

• Quarterly performance bonuses
• Excellent career development opportunities and fast-track progression
• Support for a healthy work-life balance
• Free HMO and life insurance coverage for the employee and two dependents
• Located within the Central Business District area
• Certified as a great place to work

Responsibilities:

• Accurately identify training requirements.
• Provide follow-up support on the floor to reinforce learning and enhance performance.
• Curriculum and Course Design:
• Demonstrate comprehensive understanding of course development methodologies from start to finish.
• Content Development:
• Show expertise in content creation and ensure the application of appropriate development methodologies.
• Course Delivery:
• Utilize effective training techniques and methods for delivering sessions.
• Research Methodology:
• Have basic knowledge of research principles to conduct research ethically and effectively, with guidance.
• Partnerships:
• Collaborate closely with various functions and stakeholders.
• Communicate effectively across different cultures with client teams.
• People Management:
• Build and lead cross-cultural teams.
• Manage conflicts effectively.
• Planning, Organizing, and Administrative Skills:
• Handle administrative tasks such as attendance tracking, agent evaluations, training feedback, utilization reports, scheduling, and coordination with TIG/Facilities.
• Efficiently schedule training sessions, optimizing available resources.
• Ensure training plans and delivery are completed on schedule.
• Identify opportunities to increase process and team efficiencies.

Requirements:

• Bachelor's degree in any field
• Minimum of 4 years of total BPO experience, with at least 2 years as a trainer within BPO or shared services
• Background or knowledge in Tech Support or Service Desk roles
• Excellent verbal and written communication skills
• Willing to work in shifting schedules in Clark