Account/Process Trainer (Clark, Pampanga) | Onsite

TASQ Staffing Solutions; Mawaque; On-site; PHP 390,600 - 502,200; Full time

Benefits offered by this job

Quarterly performance bonus

Outstanding career development opportunities

Fair work-life balance

HMO and life insurance for employee and dependents

Job summary

A staffing solutions company is seeking an onsite Account/Process Trainer in Pampanga. The role requires at least 2-3 years of trainer experience in the BPO industry, ideally with tech support knowledge. Responsibilities include conducting training needs analysis, developing course content, and delivering effective training. An excellent communication skill set is necessary. This position offers quarterly performance bonuses and career development opportunities.

Qualifications

• At least 2 to 3 years trainer experience in the BPO industry.
• Preferably with a background or knowledge in tech support.
• Excellent oral and written communication.

Responsibilities

• Conduct training needs analysis and provide follow-up support.
• Develop curriculum and course content.
• Deliver training effectively and maintain training methodologies.
• Identify training needs and conduct research ethically.

Skills

Effective communication

Customer service

Technical support

Analytical ability

Word, Excel, PPT

Education

Graduate of any 4-year course

Job description

About the job Account/Process Trainer (Clark, Pampanga) | Onsite

Shift: Shifting Schedules

• Quarterly performance bonus.
• Outstanding career development opportunities and fast-track career progression.
• Enjoy a fair work-life balance.
• HMO and life insurance for the employee and 2 dependents for free.

Requirements:

• Graduate of any 4-year course.
• At least 2 to 3 years trainer experience in the BPO industry.
• Preferably with a background or knowledge in tech support.
• Excellent oral and written communication.

Responsibilities:

1. Training Needs Analysis: Ability to extend follow‑up support on the floor to sustain learning and improve performance.
2. Curriculum and Course Design: Demonstrates end‑to‑end understanding of course design methodologies.
3. Content Development: Demonstrates end‑to‑end understanding of content development and maintains appropriate methodology.
4. Course Delivery: Possesses effective delivery/training techniques and methods.
5. Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.

Required Skills:

• CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture
• Technology Functional Knowledge: Basic working knowledge of Word, Excel, and PPT to complete reporting and documentation efficiently and effectively
• High Impact Communication: Excellent oral and written communication skills; displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by example.
• Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; arrives at multiple solutions/alternatives, keeping in mind the various stakeholders.
• Profile Screening Criteria/Checks: Screening according to skills defined above—at least 3 years of training experience in soft skills and customer service.