BPO Training Lead - Soft Skills & Performance (Clark)

TASQ Staffing Solutions; Angeles; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Quarterly performance bonuses

Opportunities for rapid career advancement

Support for work-life balance

Free HMO and Life Insurance

Job summary

A prominent staffing agency is seeking an experienced Call Center Trainer based in Clark to deliver high-quality training programs. The ideal candidate should have a Bachelor's degree and at least 2-3 years of training experience in the BPO industry. This role offers opportunities for career advancement, quarterly bonuses, and support for work-life balance. Candidates must be willing to accommodate shift schedules and work onsite.

Qualifications

• 2-3 years of training experience in the BPO industry.
• Prior experience as a trainer is highly preferred.
• Experience in customer service and technical support training.

Responsibilities

• Identify and evaluate training requirements.
• Develop comprehensive course structures.
• Conduct engaging and impactful training sessions.
• Manage reports and optimize training resources.

Skills

Training experience

Communication skills

Analytical skills

Customer service

Technical support training

Education

Bachelor's degree

Tools

MS Word

MS Excel

MS PowerPoint

Job description

A prominent staffing agency is seeking an experienced Call Center Trainer based in Clark to deliver high-quality training programs. The ideal candidate should have a Bachelor's degree and at least 2-3 years of training experience in the BPO industry. This role offers opportunities for career advancement, quarterly bonuses, and support for work-life balance. Candidates must be willing to accommodate shift schedules and work onsite.