Call Center Trainer (Clark Pampanga)

J-K Network Services; Pampanga; On-site; PHP 355,446 - 425,754; Full time

Benefits offered by this job

Government mandated benefits

13th Month Pay

HMO

Vacation Leave Credits

Sick Leave Credits

Job summary

J-K Network Services is seeking a Call Center Trainer to join their team in Clark Pampanga. The role involves developing and conducting training sessions for new and experienced employees, creating educational materials, and implementing training procedures in a dynamic call center environment. Candidates should have at least 2-3 years of training experience, preferably in the BPO industry, and must be amenable to work onsite with a flexible schedule. The position offers a competitive salary of Php35,000 and various benefits including 13th Month Pay and HMO.

Qualifications

• At least 2-3 years of work experience as a Trainer.
• Experience working in a BPO industry.
• Amenable to work onsite and on flexible schedule in Pampanga.

Responsibilities

• Developing call centers' education materials including digital presentations.
• Preparing procedures and policies regarding sales techniques.
• Scheduling and conducting training sessions for new employees.
• Training experienced employees on updated call center procedures.
• Liaising with team leaders to conduct on-the-job coaching.

Skills

Experience in Collections

Training skills

BPO industry experience

Flexibility in schedule

Job description

Job Description

This company is an IT, Engineering company existing for 40 years. offering end-to-end partnered solutions across various industries, including financial services and healthcare

Position: Call Center Trainer (Clark Pampanga)

Salary Offer: Php35,000 basic

Work Set Up: Work-Onsite

Job Requirements

• With experience in Collections is a plus
• At least 2-3 years of work experience as a Trainer.
• Experience working in a BPO industry.
• Amenable to work onsite and on flexible schedule in Pampanga

Job Responsibilities

• Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
• Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
• Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
• Training experienced employees on new or updated call center procedures to improve their performance.
• Liaising with team leaders and managers to conduct on-the-job coaching.

Benefits

• Government mandated benefits
• 13th Month Pay
• HMO
• Vacation Leave Credits
• Sick Leave Credits

Recruitment Process

Online and Face to face