Call Center Account/Process Trainer (Clark, Pampanga)

TASQ Staffing Solutions; Angeles; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Quarterly performance bonus

Outstanding career development opportunities

Fair work-life balance

HMO and life insurance for employee and 2 dependents

Great Place to Work certified

Job summary

A prominent staffing solutions provider is seeking a Call Center Account/Process Trainer in Clark, Pampanga. The ideal candidate will have 4 years of BPO experience, including 2 years as a trainer. Responsibilities include conducting training needs analysis, content development, and delivering effective training sessions. The role offers opportunities for career advancement, a quarterly performance bonus, and other benefits including HMO for the employee and dependents.

Qualifications

• At least 4 years of total BPO work experience.
• 2 years of experience as a trainer in the BPO/shared services industry.
• Preferably with a background or knowledge in tech support.

Responsibilities

• Identify training needs accurately.
• Extend follow-up support to sustain learning.
• Understand course design methodologies.
• Maintain appropriate content development methodology.
• Possess effective delivery techniques.
• Carry out research ethically.

Skills

Training Needs Analysis

Curriculum Design

Content Development

Effective Delivery Techniques

Research Methodology

Excellent Communication

Education

Graduate of any 4-year course

Job description

Call Center Account/Process Trainer (Clark, Pampanga)

Job Openings Call Center Account/Process Trainer (Clark, Pampanga)

About the job Account/Process Trainer (Clark) | Onsite

• Quarterly performance bonus.
• Outstanding career development opportunities and fast-track career progression.
• Enjoy a fair work‑life balance.
• HMO and life insurance for the employee and 2 dependents for free.
• Inside the Central Business District area.
• Great Place to Work certified.

Responsibilities:

1. Training Needs Analysis:

• Ability to identify training needs accurately.
• Ability to extend follow‑up support on the floor to sustain learning and improve performance.

2. Curriculum and Course Design:

• Demonstrates end‑to‑end understanding of course design methodologies.

3. Content Development:

• Demonstrates end‑to‑end understanding of content development and maintains appropriate methodology.

4. Course Delivery:

• Possesses effective delivery/training techniques and methods.

5. Research Methodology:

• Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.

Requirements:

• Graduate of any 4‑year course.
• At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry.
• Preferably with a background or knowledge in tech support.
• Excellent oral and written communication.
• Amenable to working in shifting schedules in Clark.