BPO Training Lead: Call Center Accounts & Processes

TASQ Staffing Solutions; Angeles; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Quarterly performance bonus

Outstanding career development opportunities

Fair work-life balance

HMO and life insurance for employee and 2 dependents

Great Place to Work certified

Job summary

A prominent staffing solutions provider is seeking a Call Center Account/Process Trainer in Clark, Pampanga. The ideal candidate will have 4 years of BPO experience, including 2 years as a trainer. Responsibilities include conducting training needs analysis, content development, and delivering effective training sessions. The role offers opportunities for career advancement, a quarterly performance bonus, and other benefits including HMO for the employee and dependents.

Qualifications

• At least 4 years of total BPO work experience.
• 2 years of experience as a trainer in the BPO/shared services industry.
• Preferably with a background or knowledge in tech support.

Responsibilities

• Identify training needs accurately.
• Extend follow-up support to sustain learning.
• Understand course design methodologies.
• Maintain appropriate content development methodology.
• Possess effective delivery techniques.
• Carry out research ethically.

Skills

Training Needs Analysis

Curriculum Design

Content Development

Effective Delivery Techniques

Research Methodology

Excellent Communication

Education

Graduate of any 4-year course

Job description

A prominent staffing solutions provider is seeking a Call Center Account/Process Trainer in Clark, Pampanga. The ideal candidate will have 4 years of BPO experience, including 2 years as a trainer. Responsibilities include conducting training needs analysis, content development, and delivering effective training sessions. The role offers opportunities for career advancement, a quarterly performance bonus, and other benefits including HMO for the employee and dependents.