Onsite Billing & Account Support Associate

Accenture PLC; Muntinlupa; On-site; PHP 240,000 - 360,000; Full time

Job summary

Accenture PLC is hiring a Customer Service Associate to handle inbound calls for billing requests, upgrades, and account information inquiries. The role includes basic troubleshooting and delivering high-quality customer service. Work setup is Return to Office with rotation shifts at Muntinlupa Axis One, Philippines.

No prior experience is required, and candidates should have a standard voice profile and strong communication skills to excel in this position.

Qualifications

• No prior experience required.
• Excellent communication skills preferred.

Responsibilities

• Process billing requests and account information inquiries.
• Assist with upgrades and basic troubleshooting.
• Provide solutions to customer questions and issues.
• Ensure privacy and data protection during interactions.
• Deliver excellent customer experience across inquiries.
• Coordinate with team to resolve complex cases.

Skills

Voice profile

Job description

Accenture PLC is hiring a Customer Service Associate to handle inbound calls for billing requests, upgrades, and account information inquiries. The role includes basic troubleshooting and delivering high-quality customer service. Work setup is Return to Office with rotation shifts at Muntinlupa Axis One, Philippines.

No prior experience is required, and candidates should have a standard voice profile and strong communication skills to excel in this position.