Inside Sales & Customer Care Specialist

Accenture PLC; Quezon City; On-site; PHP 240,000 - 300,000; Full time

Job summary

Accenture PLC in the Philippines is seeking a Customer Service Associate to support residential customer inquiries from a return-to-office setup. You will handle calls, ask effective questions, and determine the right owner for issues.

The role emphasizes upselling opportunities, collaboration with sales teams, and maintaining knowledge of products and industry trends. Morning shift and quezon city location support this fixed schedule.

Qualifications

• Standard Voice Profile required for handling customer inquiries.
• At least 6 months of relevant experience in customer service or similar role.

Responsibilities

• Identify business development opportunities and plan renewals, upsell products and services, and assist customers moving in/out.
• Collaborate with sales teams to create and manage opportunities list.
• Research prospect information to generate leads and qualify opportunities.
• Ask probing questions to uncover key business needs and buying process.
• Clearly articulate product differentiators and value.
• Learn basic knowledge of products, services, industry trends, and competitors.
• Develop and execute inside sales strategies.
• Coordinate with Business units and partners to identify sales strategies.
• Follow consultative selling to align customer needs with solutions.

Skills

Standard Voice Profile

Job description

Accenture PLC in the Philippines is seeking a Customer Service Associate to support residential customer inquiries from a return-to-office setup. You will handle calls, ask effective questions, and determine the right owner for issues.

The role emphasizes upselling opportunities, collaboration with sales teams, and maintaining knowledge of products and industry trends. Morning shift and quezon city location support this fixed schedule.