DE033455-Customer Service New Associate

Accenture PLC; Muntinlupa; On-site; PHP 180,000 - 300,000; Full time

Job summary

Accenture PLC in Manila region is seeking a Customer Service New Associate to handle billing requests, account information inquiries, and basic troubleshooting. The role involves inbound calls and ensuring high-quality customer service in a return-to-office setup.

Responsibilities include processing billing requests, facilitating upgrades, and delivering solutions to customer inquiries while maintaining a focus on exceptional service and accuracy under rotation shift schedules.

Qualifications

• Standard Voice Profile.
• No experience required.

Responsibilities

• Process billing requests.
• Facilitate upgrades.
• Provide solutions to account information inquiry.
• Conduct basic troubleshooting.
• Process other pertinent account-specific tasks.
• Provide excellent customer experience.

Skills

Standard Voice Profile

No experience required

Job description

Position Title

Customer Service New Associate

Work Setup

Return to Office

Overall Purpose

Process billing requests, upgrades, account information inquiry, basic troubleshooting, and other pertinent account-specific tasks for customers through inbound calls.

Responsibilities

• Process billing request
• Facilitate upgrades.
• Provide solutions to account information inquiry.
• Conduct basic troubleshooting.
• Process other pertinent account-specific tasks
• Provide excellent customer experience.

Other Details

Project Shift Schedule: Rotation

Project Rest Day: Rotation

Project/Team Location: Muntinlupa Axis One

Skill and Qualifications

• Standard Voice Profile
• No experience required

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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