DE033455-Customer Service Associate

Accenture PLC; Muntinlupa; On-site; PHP 240,000 - 360,000; Full time

Job summary

Accenture PLC is hiring a Customer Service Associate to handle inbound calls for billing requests, upgrades, and account information inquiries. The role includes basic troubleshooting and delivering high-quality customer service. Work setup is Return to Office with rotation shifts at Muntinlupa Axis One, Philippines.

No prior experience is required, and candidates should have a standard voice profile and strong communication skills to excel in this position.

Qualifications

• No prior experience required.
• Excellent communication skills preferred.

Responsibilities

• Process billing requests and account information inquiries.
• Assist with upgrades and basic troubleshooting.
• Provide solutions to customer questions and issues.
• Ensure privacy and data protection during interactions.
• Deliver excellent customer experience across inquiries.
• Coordinate with team to resolve complex cases.

Skills

Voice profile

Job description

Position Title

Customer Service Associate

Work Setup

Return to Office

Overall Purpose

Process billing requests, upgrades, account information inquiry, basic troubleshooting, and other pertinent account-specific tasks for customers through inbound calls.

Responsibilities

• Process billing request


• Facilitate upgrades.


• Provide solutions to account information inquiry.


• Conduct basic troubleshooting.


• Process other pertinent account-specific tasks


• Provide excellent customer experience.

Others

• Project Shift Schedule: Rotation


• Project Rest Day: Rotation


• Project/Team Location: Muntinlupa Axis One

Skill and Qualifications

• Standard Voice Profile


• No experience required

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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