Onsite Customer Support Specialist

Accenture; Taguig; On-site; PHP 180,000 - 250,000; Full time

Job summary

Accenture is hiring for a Customer Service Associate to work on-site in Taguig. The role involves identifying and resolving customer requests, documenting details, and maintaining knowledge of SLAs and KPIs.

Candidates should have at least 6 months of relevant experience and the necessary right to live and work in the Philippines. Responsibilities include handling both call and non-call inquiries, ensuring high customer satisfaction, and participating in ongoing training to improve product and

Qualifications

• Standard Voice Profile required.
• At least 6 months of relevant experience.

Responsibilities

• Identifies customer issues and follows defined procedures to resolve them.
• Documents troubleshooting efforts and customer information in data capture tool.
• Understands service level agreements and performance KPIs.
• Strives for high customer satisfaction and timely issue resolution.
• May handle non-call inquiries via mail, web, or email.

Skills

Voice profile

Experience

Job description

Accenture is hiring for a Customer Service Associate to work on-site in Taguig. The role involves identifying and resolving customer requests, documenting details, and maintaining knowledge of SLAs and KPIs.

Candidates should have at least 6 months of relevant experience and the necessary right to live and work in the Philippines. Responsibilities include handling both call and non-call inquiries, ensuring high customer satisfaction, and participating in ongoing training to improve product and