Billing & Account Support Associate - Inbound Customer Care

Accenture PLC; Muntinlupa; On-site; PHP 180,000 - 300,000; Full time

Job summary

Accenture PLC in Manila region is seeking a Customer Service New Associate to handle billing requests, account information inquiries, and basic troubleshooting. The role involves inbound calls and ensuring high-quality customer service in a return-to-office setup.

Responsibilities include processing billing requests, facilitating upgrades, and delivering solutions to customer inquiries while maintaining a focus on exceptional service and accuracy under rotation shift schedules.

Qualifications

• Standard Voice Profile.
• No experience required.

Responsibilities

• Process billing requests.
• Facilitate upgrades.
• Provide solutions to account information inquiry.
• Conduct basic troubleshooting.
• Process other pertinent account-specific tasks.
• Provide excellent customer experience.

Skills

Standard Voice Profile

No experience required

Job description

Accenture PLC in Manila region is seeking a Customer Service New Associate to handle billing requests, account information inquiries, and basic troubleshooting. The role involves inbound calls and ensuring high-quality customer service in a return-to-office setup.

Responsibilities include processing billing requests, facilitating upgrades, and delivering solutions to customer inquiries while maintaining a focus on exceptional service and accuracy under rotation shift schedules.