DE033454-Customer Service Associate

Accenture in the Philippines; Muntinlupa; On-site; PHP 240,000 - 280,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service Associate to handle billing requests, process upgrades, and respond to account information inquiries via inbound calls from customers.

The role requires at least 6 months of relevant experience and a Standard Voice Profile, with a return-to-office work setup in Muntinlupa.

Qualifications

• Standard Voice Profile.
• At least 6 months of relevant experience.

Responsibilities

• Process billing requests.
• Facilitate upgrades.
• Provide solutions to account information inquiries.
• Conduct basic troubleshooting.
• Process other pertinent account-specific tasks.
• Provide excellent customer experience.

Skills

Standard Voice Profile

Customer service experience

Job description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Return to Office OVERALL PURPOSE: Process billing requests, upgrades, account information inquiry, basic troubleshooting, and other pertinent account-specific tasks for customers through inbound calls.

RESPONSIBILITIES

• Process billing request
• Facilitate upgrades.
• Provide solutions to account information inquiry.
• Conduct basic troubleshooting.
• Process other pertinent account-specific tasks
• Provide excellent customer experience. OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Muntinlupa Axis One

SKILL AND QUALIFICATIONS

• Standard Voice Profile
• At least 6 months of relevant experience