DE033454-Customer Service Associate

Accenture PLC; Muntinlupa; On-site; PHP 300,000 - 380,000; Full time

Job summary

Accenture PLC in the Philippines is seeking a Customer Service Associate for a return-to-office role. You will handle inbound calls to process billing requests, upgrades, and account information inquiries, providing solid troubleshooting and problem resolution.

The position emphasizes delivering excellent customer experience with shift rotation and location in Muntinlupa. Applicants must have the right to live and work in the country and a Standard Voice Profile with at least six months of

Qualifications

• Standard Voice Profile
• At least 6 months of relevant experience

Responsibilities

• Process billing request
• Facilitate upgrades
• Provide solutions to account information inquiry
• Conduct basic troubleshooting
• Process other pertinent account-specific tasks
• Provide excellent customer experience

Skills

Standard Voice Profile

6 Months Experience

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Customer Service Associate

WORK SETUP: Return to Office

OVERALL PURPOSE:Process billing requests, upgrades, account information inquiry, basic troubleshooting, and other pertinent account-specific tasks for customers through inbound calls.

RESPONSIBILITIES:

• Process billing request
• Facilitate upgrades.
• Provide solutions to account information inquiry.
• Conduct basic troubleshooting.
• Process other pertinent account-specific tasks
• Provide excellent customer experience.

OTHERS:

Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Muntinlupa Axis One

SKILL AND QUALIFICATIONS:

• Standard Voice Profile
• At least 6 months of relevant experience

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to discharge sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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