In-Office Billing & Customer Care Specialist

Accenture PLC; Muntinlupa; On-site; PHP 300,000 - 380,000; Full time

Job summary

Accenture PLC in the Philippines is seeking a Customer Service Associate for a return-to-office role. You will handle inbound calls to process billing requests, upgrades, and account information inquiries, providing solid troubleshooting and problem resolution.

The position emphasizes delivering excellent customer experience with shift rotation and location in Muntinlupa. Applicants must have the right to live and work in the country and a Standard Voice Profile with at least six months of

Qualifications

• Standard Voice Profile
• At least 6 months of relevant experience

Responsibilities

• Process billing request
• Facilitate upgrades
• Provide solutions to account information inquiry
• Conduct basic troubleshooting
• Process other pertinent account-specific tasks
• Provide excellent customer experience

Skills

Standard Voice Profile

6 Months Experience

Job description

Accenture PLC in the Philippines is seeking a Customer Service Associate for a return-to-office role. You will handle inbound calls to process billing requests, upgrades, and account information inquiries, providing solid troubleshooting and problem resolution.

The position emphasizes delivering excellent customer experience with shift rotation and location in Muntinlupa. Applicants must have the right to live and work in the country and a Standard Voice Profile with at least six months of