On-Site Customer Care Associate - Voice Support

Accenture in the Philippines; Mandaluyong; On-site; PHP 257,000 - 357,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service Associate for a Return to Office setup in Mandaluyong. The role focuses on delivering high-quality customer service, documenting issues, and following up to ensure timely resolution.

The CSR will handle inquiries across voice and chat channels while maintaining professional communication and strong adherence to service levels. The position requires at least 6 months of voice experience, a standard voice profile, and CSVAR B2

Qualifications

• Must have standard voice profile and good communication skills.
• At least 6 months of voice/customer service experience.
• CSVAR B2 certification or equivalent language proficiency.

Responsibilities

• Provide support for resolution of customer problems, issues, requests, and queries.
• Document, notify, escalate, track, and follow up on incidents; focus on customer contact.
• Support and record customer service interactions via phone, chat, and required messengers; coordinate with escalation paths.
• Deliver a positive call experience with professional communication and prompt issue resolution.
• Maintain professionalism and reliability through attendance, metrics, and teamwork.

Skills

Standard Voice Profile

Voice experience (6 months)

CSVAR B2

Job description

Accenture in the Philippines is seeking a Customer Service Associate for a Return to Office setup in Mandaluyong. The role focuses on delivering high-quality customer service, documenting issues, and following up to ensure timely resolution.

The CSR will handle inquiries across voice and chat channels while maintaining professional communication and strong adherence to service levels. The position requires at least 6 months of voice experience, a standard voice profile, and CSVAR B2