Technical Support Specialist — Voice, VoIP & Broadband

Accenture; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Accenture is hiring a Customer Service Associate for a Return to Office setup in Taguig, Philippines. You will handle end-to-end customer support across multiple channels, diagnose issues, log and close incidents, and maintain accurate documentation. The role requires ownership, adherence to SLAs, and proactive communication to customers.

Applicants must already have the right to live and work in the Philippines and be open to rotating shifts as part of a dynamic telecom/tech support environment.

Qualifications

• At least 6 months of relevant experience.
• Open to any technical support account (not limited to voice or broadband services)

Responsibilities

• Provide end-to-end support for customer issues across voice, chat, email, and other channels.
• Diagnose and resolve customer concerns by following defined troubleshooting procedures.
• Log, document, track, and close incidents within SLAs.
• Perform proactive follow-ups and provide updates to ensure resolution.
• Escalate complex issues to appropriate teams while maintaining ownership.
• Support service provisioning, activation, and configuration for voice and broadband services.
• Assist in customer activations and testing of configured services.
• Maintain accurate documentation of troubleshooting steps, resolutions, and configurations.
• Adhere to security and compliance standards.

Skills

Customer service experience

Technical support

Job description

Accenture is hiring a Customer Service Associate for a Return to Office setup in Taguig, Philippines. You will handle end-to-end customer support across multiple channels, diagnose issues, log and close incidents, and maintain accurate documentation. The role requires ownership, adherence to SLAs, and proactive communication to customers.

Applicants must already have the right to live and work in the Philippines and be open to rotating shifts as part of a dynamic telecom/tech support environment.