Online Customer Service Representative

Gratitude Jobs Ahead HR Inc; Taguig; On-site; PHP 201,000 - 246,000; Full time

Benefits offered by this job

Equity incentive

Performance bonus

Incentives

HMO

Annual trip

Free meals

Sleeping quarters

Job summary

Gratitude Jobs Ahead HR Inc in Taguig is seeking an on-site customer service staff to support recognition and rewards programs. You will assist customers via phone, email, and chat, resolve inquiries, and log interactions for follow-up to ensure swift service delivery.

No prior experience is required beyond a senior high school diploma; the role offers growth in a fast-paced team. Benefits include HMO, equity incentives, and incentives such as annual trips and meals.

Qualifications

• Senior high school graduate is eligible.
• Experience in call center or customer service not required.
• Proficient in English and strong communication.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Handle customer inquiries and resolve issues efficiently.
• Document interactions and follow up on customer requests promptly.
• Collaborate with team members to improve service delivery.
• Maintain knowledge of products and services for accurate assistance.

Skills

English proficiency

Customer service

Education

Senior high school diploma

Job description

On-site - Taguig No Exp Required High/Senior High School Full-time

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Job Description

• Provide exceptional customer service via phone, email, and chat.
• Handle customer inquiries and resolve issues efficiently.
• Document interactions and follow up on customer requests promptly.
• Collaborate with team members to improve service delivery.
• Maintain knowledge of products and services for accurate assistance.

Requirements

• Educational Qualifications: senior high school graduate is qualified
• Experience level : with or without any experience in a call center or customer service environment.

Skills and Competencies

• Proficient in English language; strong customer service skills.

Skills and Competencies

• Excellent people and interpersonal skills.

Qualities and Traits

• Strong problem-solving abilities and a positive attitude.

Working Conditions

• Ability to work in a fast-paced and dynamic environment.

Job Attributes

• Problem Solving
• Team Player
• Strong Work Ethic
• Organizational Skills
• Interpersonal Skills