Customer Service Agent

Dynamic Talent Solutions; Taguig; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Health Insurance

HMO

13th Month Pay

Paid Holidays

Work-from-Home option

Job summary

Dynamic Talent Solutions is hiring for an on-site customer service role in Taguig. No prior experience is required, and candidates should have a High School diploma or equivalent. The position is full-time with benefits and training provided to help handle customer inquiries effectively.

Responsibilities include handling calls, emails, and chats, providing product and policy information, and resolving issues while maintaining accurate records and meeting performance targets.

Qualifications

• No explicit work experience required.

Responsibilities

• Handle inbound and outbound calls, emails, or chat inquiries from customers.
• Provide accurate information about products, services, orders, accounts, and company policies.
• Assist customers with their questions, requests, and concerns in a professional and courteous manner.
• Resolve customer complaints and issues efficiently or escalate to the appropriate department when necessary.
• Process customer requests, orders, account updates, refunds, or other transactions as required.
• Maintain accurate customer records and document all interactions in the system.
• Follow company procedures, quality standards, and customer service guidelines.
• Meet established performance targets such as attendance, productivity, quality, customer satisfaction, and call handling metrics.
• Coordinate with other departments to ensure customer concerns are properly resolved.
• Provide a positive customer experience and maintain professionalism at all times.

Education

High School or equivalent

Job description

On-site - Taguig No Exp Required High/Senior High School Full-time

Employee Recognition and Rewards

• Commission, Performance Bonus, Employee Recognition Program, Incentives

Government Mandated Benefits

• 13th Month Pay, Paid Holidays

Insurance Health & Wellness

• Health Insurance, HMO

Work-Life Balance

• Work from Home

• Handle inbound and outbound calls, emails, or chat inquiries from customers.
• Provide accurate information about products, services, orders, accounts, and company policies.
• Assist customers with their questions, requests, and concerns in a professional and courteous manner.
• Resolve customer complaints and issues efficiently or escape them to the appropriate department when necessary.
• Process customer requests, orders, account updates, refunds, or other transactions as required.
• Maintain accurate customer records and document all interactions in the system.
• Follow company procedures, quality standards, and customer service guidelines.
• Meet established performance targets such as attendance, productivity, quality, customer satisfaction, and call handling metrics.
• Coordinate with other departments to ensure customer concerns are properly resolved.
• Provide a positive customer experience and maintain professionalism at all times.