Customer Service Representative - Healthcare

Metacom Careers; Taguig; On-site; PHP 223,200 - 401,760; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers is hiring a Customer Service Representative - Healthcare to handle inquiries via chat, email, and social media, guiding customers through our website and resolving issues. You will provide product information and document interactions to help improve service quality.

On-site position in Taguig, Philippines, with no formal experience required and a focus on customer-oriented skills. The role includes health benefits and professional development opportunities in a fast-paced

Qualifications

• High School Diploma or equivalent required.
• 0-1 year BPO experience preferred.
• Excellent communication skills and basic computer proficiency.

Responsibilities

• Respond to customer inquiries via chat, email, and social media
• Assist customers in navigating the website and resolving issues
• Provide information about products and services
• Document customer interactions and feedback
• Collaborate with team members to improve customer service processes

Skills

Excellent communication skills

Basic computer proficiency

Education

High School Diploma or equivalent

Job description

Customer Service Representative - Healthcare

On-site - Taguig No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

• Performance Bonus, Incentives

Insurance Health & Wellness

• HMO

Professional Development

• Job Training, Professional Development

Description

• Respond to customer inquiries via chat, email, and social media
• Assist customers in navigating the website and resolving issues
• Provide information about products and services
• Document customer interactions and feedback
• Collaborate with team members to improve customer service processes

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0-1 year bpo experience
• Skills and Competencies: Excellent communication skills
• Skills and Competencies: Basic computer proficiency
• Qualities and Traits: Customer-oriented attitude
• Qualities and Traits: Ability to work in a fast-paced environment