Customer Service Representative – Technology & Consumer Services

Metacom Careers; Philippines; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

Job summary

Metacom Careers is hiring a Customer Service Representative to support technology and consumer services. The role is on-site in Taguig and requires no prior experience; a high school diploma or equivalent is preferred.

You will handle inquiries via phone, email, and live chat, and provide clear information about our products and services. You will document interactions, work with other departments to improve service delivery, and develop strong communication and problem-solving skills in a

Qualifications

• Educational qualifications: High School Diploma or equivalent preferred.
• 0-2 years of customer service experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as the primary contact for customers seeking assistance with technology and consumer services.
• Resolve inquiries via phone, email, and live chat in a timely, professional manner.
• Provide product and service information to ensure customers understand offerings.
• Document customer interactions and maintain accurate records of inquiries and resolutions.
• Collaborate with other departments to improve satisfaction and service delivery.

Skills

Communication

Customer focus

Education

High School Diploma or equivalent

Job description

Customer Service Representative - Technology & Consumer Services

On-site - Taguig No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Act as the primary point of contact for customers seeking assistance with technology and consumer services.
• Resolve customer inquiries through phone, email, and live chat in a timely and professional manner.
• Provide product and service information to customers, ensuring they have a complete understanding of our offerings.
• Document customer interactions and maintain accurate records of inquiries and resolutions.
• Collaborate with other departments to enhance customer satisfaction and improve service delivery.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred.
• Experience Level: 0-2 years of customer service experience.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.