CALL CENTER AGENT / CUSTOMER SERVICE REPRESENTATIVE

Miranda HR; Manila; On-site; PHP 200,880 - 334,800; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Life Insurance

Job Training

Job summary

Miranda HR is seeking a Call Center Agent / Customer Service Representative in Manila, on-site. The role requires no prior exp, with educational qualifications at High School level and 0-2 years experience in customer service. You will assist customers via phone, email, and chat, delivering accurate product/service information.

The position emphasizes empathetic, patient customer interactions and teamwork to resolve issues in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 0-2 years experience in a customer service or call center role is typical for this position.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Assist customers with inquiries and issues via phone, email, and chat.
• Provide accurate information about products and services.
• Document customer interactions and feedback in the system.
• Resolve customer complaints in a timely and professional manner.
• Collaborate with other departments to enhance customer satisfaction.

Skills

Communication

Interpersonal skills

Education

High School Diploma

Job description

CALL CENTER AGENT / CUSTOMER SERVICE REPRESENTATIVE

On-site - Manila No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Holiday Gifts, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance

Professional Development

Job Training

Description

• Assist customers with inquiries and issues via phone, email, and chat.
• Provide accurate information about products and services.
• Document customer interactions and feedback in the system.
• Resolve customer complaints in a timely and professional manner.
• Collaborate with other departments to enhance customer satisfaction.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:0-2 years
• Skills and Competencies:Strong communication and interpersonal skills
• Qualities and Traits:Empathetic and patient demeanor
• Responsibilities and Duties:Ability to work in a fast-paced environment