Online Customer Service Representative

Lexie; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A staffing company is seeking a customer service representative in Quezon City, Philippines. Responsibilities include responding to customer inquiries, handling complaints, and maintaining customer records. Candidates should be at least high school graduates with proven customer support experience, strong communication skills, and familiarity with CRM systems. This role offers an engaging opportunity to enhance customer satisfaction.

Qualifications

• At least High School Graduate old curriculum or SHS.
• Strong phone contact handling skills and active listening.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Handle customer complaints, providing appropriate solutions and follow up.
• Collaborate with internal departments to resolve complex issues.

Skills

Customer Support Experience

Active Listening

Communication Skills

Time Management

CRM Systems Familiarity

Multitasking

Education

High School Graduate or SHS

Tools

MS Office

Job description

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person
• Provide accurate, valid, and complete information by using the right tools and methods
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
• Maintain customer records by updating account information
• Process orders, forms, applications, and requests
• Identify and assess customers’ needs to achieve satisfaction
• Follow communication procedures, guidelines, and policies
• Collaborate with internal departments to resolve complex issues
• Go the extra mile to engage customers and enhance their experience

Qualifications

• At least High School Graduate old curriculum or SHS
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of personalities
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Basic computer proficiency (MS Office, email, etc.)