Customer Service Representative

LSERV Corporation; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service provider in Metro Manila seeks a Customer Support Representative to handle inquiries and resolve issues. Ideal candidates should have strong communication skills and experience in customer support. Responsibilities include managing customer interactions, ensuring satisfaction, and collaborating with internal teams. Join us to provide exceptional service in a supportive environment.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Respond promptly to customer inquiries via various channels.
• Resolve product or service problems for customers.
• Maintain records of customer interactions and transactions.

Skills

Customer support

Active listening

Problem-solving

Communication skills

Time management

Education

Associate or bachelor’s degree

Tools

CRM systems

Job description

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting the best solution, and following up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Keep records of customer interactions, transactions, comments, and complaints.
• Follow communication procedures, guidelines, and policies.
• Work with internal teams (e.g., sales, logistics, technical support) to ensure smooth customer interactions.
• Stay updated on product knowledge, company services, and policies.

Qualifications

• Associate or bachelor’s degree preferred.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Problem-solving attitude and adaptability.