Customer Service Representative

MD-TORCH Solutions; Makati; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer support company is seeking a Customer Service Representative located in the Philippines, Metro Manila, Makati. The role involves providing exceptional customer support via various communication channels and requires strong communication, interpersonal, and problem-solving skills. The candidate should be at least a high school graduate and may have 6 months of sales experience. The work environment is fast-paced and collaborative to improve service quality. Interested candidates are encouraged to apply.

Qualifications

• Ability to manage multiple tasks and prioritize effectively.
• Comfortable working in a fast-paced environment.
• Accepting 6 months of sales experience as a qualification.

Responsibilities

• Provide exceptional customer support through phone, email, and chat.
• Resolve customer inquiries and issues promptly.
• Maintain understanding of company products to assist customers.
• Document customer interactions in the CRM system.
• Collaborate with other departments to improve service quality.

Skills

Strong communication skills

Interpersonal skills

Problem-solving skills

Empathetic approach

Education

At least SHS/HS graduate

Job description

Description

• Provide exceptional customer support through various communication channels including phone, email, and chat
• Resolve customer inquiries and issues promptly and accurately, ensuring a positive experience
• Maintain a thorough understanding of company products and services to effectively assist customers
• Document customer interactions in the CRM system for future reference and analysis
• Collaborate with other departments to improve service quality and customer satisfaction

Requirements

• Job Title: Customer Service Representative
• Job Function: Customer Support
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively
• Working Conditions: Comfortable working in a fast-paced environment
• Qualities and Traits: Strong communication and interpersonal skills
• Qualities and Traits: Problem-solving mindset and patience
• Qualities and Traits: Empathetic approach towards customers
• At least SHS/HS grad, accepting 6 mos sales experience alone