Customer Service Representative

Ace Services Inc.; Las Piñas; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service company in Las Piñas is seeking individuals to respond to customer inquiries via phone, email, and chat. Candidates must have a minimum of a High School diploma and 1-3 years of relevant experience in customer service. The ideal candidate will be proficient in English, possess excellent problem-solving abilities, and maintain a positive attitude while collaborating with team members. This role offers an office environment with potential for remote work and occasional weekends.

Qualifications

• Minimum 1-3 years of relevant experience in customer service preferred.
• Friendly, patient, adaptable, self-motivated, and a team player.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product information and troubleshoot issues.
• Document customer interactions and feedback.

Skills

Proficient in English

Strong work ethic

Excellent problem-solving abilities

Effective customer service

Familiarity with sales pipeline processes

Education

High School/Senior High School diploma

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product information and troubleshoot issues.
• Maintain a positive and professional attitude.
• Process orders, forms, and requests accurately.
• Document customer interactions and feedback.
• Collaborate with team members to enhance service quality.
• Achieve performance targets and metrics.

Qualifications

• Educational Qualifications: Minimum High School/Senior High School diploma required.
• Experience Level: 1-3 years of relevant experience in customer service preferred.
• Skills and Competencies: Proficient in English, strong work ethic, excellent problem-solving abilities, effective customer service, and familiarity with sales pipeline processes.
• Responsibilities and Duties: Address customer inquiries, resolve issues, maintain accurate records, and support sales initiatives.
• Working Conditions: Office environment, potential for remote work, with standard hours including occasional weekends.
• Qualities and Traits: Friendly, patient, adaptable, self-motivated, and a team player.