Customer Service Representative

Career Professionals, Inc.; Taguig; On-site; PHP 167,000 - 279,000; Full time

Job summary

A customer service solutions provider in Taguig is seeking individuals to respond to customer inquiries and resolve complaints professionally. Applicants should be high school or SHS graduates, with no prior BPO experience necessary. Excellent communication skills, patience, and a positive attitude are essential. Open to virtual processes.

Qualifications

• Must possess excellent English and communication skills.
• Required to exhibit patience, empathy, and a positive attitude.
• Open for virtual process.
• Patience, empathy, and a positive attitude.
• Open for virtual process.

Responsibilities

• Respond to customer inquiries via various channels in a professional manner.
• Resolve product or service complaints by determining the cause and providing solutions.
• Maintain a deep understanding of company products and services.

Skills

Excellent English communication skills

Patience

Empathy

Positive attitude

Positive attitude

Education

High School (Old Curriculum) or SHS graduate

Job description

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner
• Resolve product or service complaints by clarifying the customer’s concern, determining the cause, selecting and explaining the best solution, and following up to ensure resolution
• Maintain a deep understanding of company products, services, and policies to provide accurate information

Qualifications:

• High School (Old Curriculum) or SHS graduates are welcome
• No BPO experience required
• Excellent English and communication skills
• Patience, empathy, and a positive attitude
• Open for virtual process