Online Customer Service Representative

Recruitify_HR; Pasig; On-site; PHP 201,000 - 290,000; Full time

Job summary

A recruitment company in the Philippines is looking for a dedicated customer service representative. The role involves assisting customers through online channels, providing detailed information about products, and maintaining accurate records. Candidates must possess a high school diploma, at least 2 years of experience, and strong English communication skills. This position requires strong interpersonal skills and the ability to solve problems effectively. Join our team to enhance customer satisfaction and service processes.

Qualifications

• High School diploma or equivalent required.
• Minimum of 2 years of experience in customer service.
• Proficient in English with strong communication skills.
• Excellent problem-solving skills
• Strong interpersonal skills and a positive attitude

Responsibilities

• Assist customers via online communication channels.
• Provide detailed product and service information.
• Maintain accurate records of customer interactions.
• Collaborate with team members to enhance service processes.
• Utilize problem-solving skills to assist customers.

Skills

Proficient in English language communication

Strong customer service abilities

Effective scheduling skills

Excellent problem-solving skills

Strong interpersonal skills

Positive attitude

Education

High School diploma or equivalent

Job description

Responsibilities

• Assist customers via online communication channels, addressing inquiries and resolving issues.
• Provide detailed information about products and services to enhance customer understanding.
• Maintain accurate records of customer interactions to ensure a high level of service.
• Collaborate with team members to improve customer service processes and policies.
• Utilize problem-solving skills to assist customers effectively and efficiently.

Requirements

• Educational Qualifications:High School diploma or equivalent.
• Experience Level:02 years.
• Skills and Competencies:Proficient in English language communication.
• Skills and Competencies:Strong customer service abilities.
• Skills and Competencies:Effective scheduling skills.
• Skills and Competencies:Excellent problem-solving skills.
• Qualities and Traits:Strong interpersonal skills and a positive attitude.