Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Misamis Oriental; On-site; PHP 201,000 - 268,000; Full time

Job summary

A customer service company in Misamis Oriental is seeking candidates for a customer support role. The position requires proficiency in English and a strong customer service orientation. No prior experience is necessary as training will be provided. Responsibilities include resolving customer inquiries and documenting interactions in a fast-paced office environment.

Qualifications

• No prior experience necessary; training will be provided.
• Strong communication skills are essential.
• Proficient in English with strong customer service orientation.
• Excellent problem-solving and interpersonal skills.
• Able to work in a fast-paced office environment and adapt to shift work.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and issues with efficiency and professionalism.
• Document interactions and maintain accurate customer records.
• Assist customers with inquiries, resolve issues, and provide product information.
• Stay updated on product knowledge and service offerings.
• Demonstrate a positive attitude and strong communication skills.

Skills

Proficiency in English

Strong customer service orientation

Excellent problem-solving skills

Effective interpersonal abilities

Education

At least High School Graduate (Old Curriculum)

Job description

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and issues with efficiency and professionalism.
• Document interactions and maintain accurate customer records.
• Collaborate with team members to improve service processes.
• Stay updated on product knowledge and service offerings.
• Demonstrate a positive attitude and strong communication skills.
• Educational Qualifications: At least High School Graduate (Old Curriculum)
• Experience Level: No prior experience necessary; training will be provided.
• Skills and Competencies: Proficiency in English, strong customer service orientation, excellent problem-solving skills, and effective interpersonal abilities.
• Responsibilities and Duties: Assist customers with inquiries, resolve issues, and provide product information.
• Working Conditions: Fast-paced office environment with potential for shift work.
• Qualities and Traits: Friendly, patient, and empathetic, with a strong desire to help others.