Customer Service Representative

Career Professionals, Inc.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruiting agency in Quezon City is seeking a Customer Service Representative who will respond to customer inquiries and resolve complaints. Ideal candidates are High School or SHS graduates with at least 6 months of BPO experience. Excellent English communication skills and a positive attitude are essential for success in this role.

Qualifications

• High School or SHS graduates welcome.
• At least 6 months BPO experience.
• Excellent English and communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in-person.
• Resolve product or service complaints by clarifying customer concerns.
• Maintain a deep understanding of company products and policies.

Skills

Excellent English and communication skills

Patience

Empathy

Positive attitude

Education

High School (Old curriculum) or SHS

Job description

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
• Resolve product or service complaints by clarifying the customer’s concern, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Maintain a deep understanding of company products, services, and policies to provide accurate information.

Qualifications

• High School (Old curriculum) or SHS graduates welcome
• At least 6 months BPO experience.
• Excellent English and communication skills
• Patience, empathy, and positive attitude
• Open for virtual process