Customer Service Representative

RSD Human Resource Management Consultancy; Pasig; On-site; PHP 279,000 - 334,800; Full time

Job summary

A consultancy firm in Metro Manila is seeking a Customer Service Representative to assist customers with inquiries via phone, email, and chat. The ideal candidate should possess strong customer service skills, financial literacy, and excellent communication abilities. This position is open to fresh graduates and provides a nurturing environment for skill development.

Qualifications

• Strong customer service skills and financial literacy are essential.
• Excellent communication skills with a positive attitude are required.

Responsibilities

• Assist customers via phone, email, and chat with inquiries and requests.
• Provide product information and support to enhance customer satisfaction.
• Guide customers through various financial products and services.
• Resolve customer complaints efficiently and effectively.
• Document customer interactions and feedback in a clear and detailed manner.

Skills

Strong customer service skills

Financial literacy

Excellent communication skills

Positive attitude

Education

Bachelor’s degree

Job description

• Assist customers via phone, email, and chat with inquiries and requests.
• Provide product information and support to enhance customer satisfaction.
• Guide customers through various financial products and services.
• Resolve customer complaints efficiently and effectively.
• Document customer interactions and feedback in a clear and detailed manner.

Requirements

• Educational Qualifications: Bachelor’s degree
• Experience Level: HS old curicullum/ SHS Graduate/Fresh Graduate, College Undergrad. or 0–2 years of experience in customer service.
• Skills and Competencies: Strong customer service skills and financial literacy.
• Qualities and Traits: Excellent communication skills and a positive attitude.